As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. This also applies to our return and warranty policies. We know that your selection will bring you many years of enjoyment, tremendous pride and admiration from those that see it!
Only generic, “stock items” are eligible for return within 7 days.
General items are eligible for a refund if returned in a saleable condition within 7 days after delivery date, accompanied by the original sales invoice, with all original packaging and collateral material. Upon receiving your return, the item and collateral material will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or those that have been altered, resized or damaged in any way cannot be accepted for a refund and will be returned to the customer. We will credit your original method of payment excluding shipping charges within 3 weeks of receiving your return.
Please contact us at 516-785-0134 for a Return Authorization number and return address that is required for your proper and speedy return.
Returns are NOT ACCEPTED under any circumstances on any PERSONALIZED items.
To be more specific, any items ordered with numbers, initials, specially ordered names or custom made items, sized or engraved items may not be returned for refund or credit under any circumstances.
Our jewelry is designed and created using the finest materials available. Each is assembled and created using state of the art design instruments and is hand polished and finished by old-world craftsmen using techniques and methods used by generations of fine craftsmen! We warranty our jewelry to be free from any manufacturer’s defects for 2 years from delivery! Naturally, normal metal wear or customer caused damage are not covered. Jewelry that has been serviced by any local jewelers immediately voids the warranty.
Our watches have been designed and created with the active first responder in mind. Watches are covered by a FULL 3 Year Warranty against manufacturers defect in the watch movement. This warranty does NOT cover normal wear and tear or customer caused damage such as damage caused by a dropped watch, broken crystals, damaged stem and crown, water damage or watchband damage Water-resistant watches will resist water intrusion under normal pressure. Diving, excessive water pressure cracked crystals, worn gaskets and watches that have been serviced by local jewelers, will immediately void the warranty. After battery change, watches are no longer considered fully water-resistant to specs.